Terms and Conditions
1. Introduction
By accessing and using our website and services, you agree to comply with our terms and conditions. If you do not agree with these terms and conditions, please do not use our website and services.
2. Services
We offer garden design and maintenance services to our clients. See the Services and Pricing page on our website for a full list of services offered.
3. Payment
Design consult services
A 50% deposit is required prior to the onsite consultation. Payment of the balance is required within 7 days of the on-site visit. Payment can be made via cash or electronic transfer. Information on plant recommendations and design will not be emailed until full payment has been received. If payment is not received within 30 days, we reserve the right to charge interest on the outstanding amount.
Maintenance services
We require payment for our maintenance services upon completion of the work. Payment can be made via cash or electronic transfer. If payment is not received within 30 days, we reserve the right to charge interest on the outstanding amount.
4. Cancellation Policy
If you need to cancel or reschedule an appointment, please provide us with at least 24 hours' notice. If you fail to provide us with adequate notice, we reserve the right to charge a cancellation fee.
5. Liability
We take all necessary precautions to ensure the safety of our clients and their property. However, we will not be held liable for any damage, losses or injury resulting from the use of our website or services.
6. Privacy Policy
We take your privacy seriously and will only use your personal information to provide you with our services. We will not share your information with any third party unless required to do so by law. We will never disclose the precise location of any images taken for marketing purposes, and will only use your images if you have explicitly granted us permission to do so.
7. Disclaimer
We make every effort to ensure the accuracy of the information provided on our website and through our services. However, we cannot guarantee that the information is complete, accurate, or up-to-date.
Gardening and garden maintenance can be dangerous activities. By using our services, you assume all risks associated with the activity.
8. Governing Law
These terms and conditions shall be governed by and construed in accordance with the Australian Consumer Law.
9. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Your continued use of our website and services after any changes are made constitutes your acceptance of the new terms and conditions.
10. Contact Us
If you have any questions or concerns about our terms and conditions, please contact us via our website or email.
By accessing and using our website and services, you agree to comply with our terms and conditions. If you do not agree with these terms and conditions, please do not use our website and services.
2. Services
We offer garden design and maintenance services to our clients. See the Services and Pricing page on our website for a full list of services offered.
3. Payment
Design consult services
A 50% deposit is required prior to the onsite consultation. Payment of the balance is required within 7 days of the on-site visit. Payment can be made via cash or electronic transfer. Information on plant recommendations and design will not be emailed until full payment has been received. If payment is not received within 30 days, we reserve the right to charge interest on the outstanding amount.
Maintenance services
We require payment for our maintenance services upon completion of the work. Payment can be made via cash or electronic transfer. If payment is not received within 30 days, we reserve the right to charge interest on the outstanding amount.
4. Cancellation Policy
If you need to cancel or reschedule an appointment, please provide us with at least 24 hours' notice. If you fail to provide us with adequate notice, we reserve the right to charge a cancellation fee.
5. Liability
We take all necessary precautions to ensure the safety of our clients and their property. However, we will not be held liable for any damage, losses or injury resulting from the use of our website or services.
6. Privacy Policy
We take your privacy seriously and will only use your personal information to provide you with our services. We will not share your information with any third party unless required to do so by law. We will never disclose the precise location of any images taken for marketing purposes, and will only use your images if you have explicitly granted us permission to do so.
7. Disclaimer
We make every effort to ensure the accuracy of the information provided on our website and through our services. However, we cannot guarantee that the information is complete, accurate, or up-to-date.
Gardening and garden maintenance can be dangerous activities. By using our services, you assume all risks associated with the activity.
8. Governing Law
These terms and conditions shall be governed by and construed in accordance with the Australian Consumer Law.
9. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Your continued use of our website and services after any changes are made constitutes your acceptance of the new terms and conditions.
10. Contact Us
If you have any questions or concerns about our terms and conditions, please contact us via our website or email.
Refund Policy
At our business, we strive to provide high-quality services that meet the needs of our clients. However, we understand that there may be situations where a refund is necessary. Our refund policy is as follows:
1. Refund Eligibility:
- Refunds will not be issued for services that have been partially or fully completed.
- If you cancel a scheduled service at least 24 hours in advance, we will issue a full refund if payment was made in advance.
2. Refund Process:
- If you are not satisfied with our services, please contact us by phone or email within 48 hours of the completion of the service.
- We will review your request and attempt to remedy any concerns
- If you are eligible for a refund, we will process the refund within 7 business days.
- Refunds will be issued to the original payment method used for the service.
3. Exceptions:
- We reserve the right to refuse a refund if we determine that the request is fraudulent or abusive.
- We are not responsible for any damages or losses that may occur as a result of our services.
- We are not responsible for any damages or losses that may occur as a result of natural disasters or other unforeseen circumstances.
We value our clients and strive to provide excellent customer service. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.
1. Refund Eligibility:
- Refunds will not be issued for services that have been partially or fully completed.
- If you cancel a scheduled service at least 24 hours in advance, we will issue a full refund if payment was made in advance.
2. Refund Process:
- If you are not satisfied with our services, please contact us by phone or email within 48 hours of the completion of the service.
- We will review your request and attempt to remedy any concerns
- If you are eligible for a refund, we will process the refund within 7 business days.
- Refunds will be issued to the original payment method used for the service.
3. Exceptions:
- We reserve the right to refuse a refund if we determine that the request is fraudulent or abusive.
- We are not responsible for any damages or losses that may occur as a result of our services.
- We are not responsible for any damages or losses that may occur as a result of natural disasters or other unforeseen circumstances.
We value our clients and strive to provide excellent customer service. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.